Exchange & Return

EXCHANGE

If you wish to exchange one or more items, you must contact us no later than 14 days after you have received your order, before you send them back to us. Once we have received your message, you will be sent a discount code which triggers free shipping. That way you can make a new order with the correct size. Once we have received the item you want to exchange, we will process your return without return shipping.

Exchange in 4 simple steps:

  • Contact us regarding exchange at contact@attaselegance.com or here.
  • We will send you a discount code that triggers free shipping.
  • You make a new order with the styles you want instead.
  • We will send the money back for the exchanged goods as soon as they arrive with us.

RETURN

Returns cost DKK 49 if you use our package label. You must send your order back to us without undue delay, and no later than 14 days after you have notified us that you wish to return your purchase. You must cover expenses in connection with the return shipment of the item. You bear the risk for the goods from the time of delivery of the goods.

Missing original packaging may constitute a reduction in value, so to be sure of receiving all the money back, it is recommended that the item is returned in original packaging.

You are responsible for the package until it is acknowledged as received at our warehouse. 

THE CONDITION OF THE ITEM WHEN YOU SEND IT

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you must not take it into actual use. The price tag cannot be removed.

If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value, and in certain cases this may mean that you can only get the shipping costs back.

FREIGHT AND EXPEDITION FEE

In Denmark, the following applies: All purchases over DKK 500 come with free shipping. For orders under DKK 500, a shipping fee of DKK 49 is charged for delivery to a parcel shop or DKK 69 for delivery with distribution (Home / Buisness Delivery). There are no hidden handling fees.